Agentforce IQ Test: Assess Your Salesforce Skills

The Agentforce Testing Center is like a virtual playground for AI agents. What do users do in this space?

Which Agentforce feature ensures that AI responses are based on real business data?

Which tool lets users customize AI-generated responses to better match company branding and tone?

Imagine you're an AI-powered customer service agent. What feature in Agentforce helps you understand customer questions?

You're troubleshooting a customer issue using Agentforce. What tool would you use to fetch relevant information fast?

What’s the BIGGEST advantage of grounding AI responses in Agentforce?

Can Agentforce improve customer service efficiency?

Does Agentforce allow AI agents to respond based on real business knowledge?

Which component in Agentforce acts like a librarian—organizing and providing relevant data for responses?

Think of Agentforce as a behind-the-scenes support hero. What is its role in Salesforce’s AI ecosystem?

Can businesses customize Agentforce AI responses to match their brand’s tone?

Does Agentforce require agents to manually type every response?

Which Salesforce product works best with Agentforce to enhance customer service automation?

Which statement is FALSE about Agentforce?

Is Agentforce used mainly for financial transactions?