Salesforce releases for all of 2025 were dedicated to bringing intelligence, efficiency, and manageability to the platform at scale. Rather than making jarring changes that would force large-scale org rework, Salesforce spent the year strengthening core features, extending AI-driven automation, and enhancing routine experiences for admins and end users.
A consistent pattern for the 2025 updates was the increasing use of AI out of Agentforce, as well as incremental enhancements to Flow, reporting, security, and the user experience. These updates focused on eliminating manual work, enabling better decisions and supporting organization growth without adding complexity.
Below are 15 of the most impactful Salesforce features that were released in 2025, explained with a focus on how they helped admins, developers, and business teams.
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Smarter Agentforce Builder Updates
The 2025 release of Agentforce Builder for Agentforce was a significant upgrade that streamlined the process of creating and managing independent AI agents in Salesforce. Admins got a better understanding on how agents behave, what they can do, and what information they can access.
The improved builder experience added better clarity around agent logic, execution paths, and guardrails. This made it easier for organizations to deploy AI responsibly, with governance and trust in place. For teams testing AI-based automation, these changes reduced risk and made adoption more practical.
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Agentforce Vibes for Contextual AI
Agentforce Vibes introduced a more context-aware AI layer across Salesforce. Rather than just issuing direct prompts to users, AI agents could infer intent based on user roles, historical activity, and contextual data.
This allowed Agentforce to be more proactive by surfacing relevant actions or insights at the right time. For example, sales users could receive timely follow-up suggestions, while service agents saw context-driven case actions. The experience felt more natural and aligned with real workflows.
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Dynamic Highlights on Record Pages
Dynamic Highlights improved Lightning record pages by allowing highlighted information to change based on conditions such as status, ownership, or field values.
Admins could configure highlights to update at different stages of a record, so users consistently saw the most relevant information at the top. This reduced visual clutter and helped teams focus during key moments.
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Conditional Formatting for Fields
Salesforce expanded conditional formatting beyond reports in 2025, bringing visual indicators directly to fields. Field values could change appearance based on defined conditions.
This helped users quickly identify important changes, risks, or thresholds without running reports or performing extra checks. It also supported better data accuracy by making inconsistencies easier to spot during regular work.
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Account Planning for Sales Teams
The Account Planning tools, launched in 2025, provided sales teams with a more regimented approach to handling complex accounts. Targets, stakeholders, opportunities and risks could be tracked in one place.
From an admin perspective, this reduced the need to build custom objects or manual processes. It also encouraged consistent planning across teams, improving visibility and forecast accuracy.
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Enhanced List View Sorting
List views continued to be one of the most widely used Salesforce features, and 2025 introduced noticeable improvements to sorting behavior. Empty or null values were handled more intuitively and matched user expectations better.
These changes made everyday data handling smoother for both admins and users, especially in orgs dealing with large data volumes. Common tasks became faster and less frustrating.
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Usage-Based Revenue Forecasting
Salesforce enhanced forecasting support for usage-based and consumption-driven revenue models during 2025. This was especially helpful for SaaS and subscription companies where revenue doesn’t necessarily come in neat chunks of fixed deal amounts.
With more flexible forecasting options, sales leaders could build more realistic projections, while admins had better control over how forecasting logic reflected real revenue patterns.
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Flow Progress Indicators
Flow Progress Indicators improved the user experience by showing clear progress in multi-step flows. Users could see where they were in a process and how many steps remained
This proved especially helpful for longer flows such as onboarding, service requests, or approvals. Clear visibility reduced confusion and improved completion rates.
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Visual Picker for Flow Screens
The Visual Picker allowed admins to replace standard dropdowns or radio buttons with visual tiles or images in Flow screens.
This made flows easier to understand, particularly for non-technical users. Visual Pickers worked well in guided processes like product selection or internal request forms.
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Improved Email Actions in Flow
Email actions within Flow were improved in 2025 to support better formatting, template usage, and control over recipients and timing.
These updates reduced reliance on Apex or third-party tools for email automation. Admins could manage more advanced communication workflows directly within Flow.
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Modern Flow-Based Approvals
Salesforce continued to deprecate legacy approval processes and Flow-based approvals got even better.
Admins could build more flexible approval logic, notifications, and user experiences using Flow Builder, making approval processes easier to maintain and more future-ready.
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SLDS 2 and Linter Enhancements
Improvements in styling, accessibility and performance were introduced with the Salesforce Lightning Design System 2 (SLDS 2). These updates helped maintain consistent UI experiences across custom components and applications.
At the same time, Linter improvements helped the developers to catch issues earlier, resulting in better quality code that followed the best practices.
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Agentforce SDR for Sales Teams
Agentforce SDR brought AI assistance into early-stage sales activities such as lead follow-ups and qualification. AI agents helped ensure timely engagement without replacing human judgment.
This allowed sales teams to handle larger lead volumes while still maintaining quality interactions during the early sales cycle.
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Agentforce Voice for Service
Agentforce Voice supported AI-powered assistance during live service calls. After calls, AI could surface pertinent information, recommend next steps, and automate follow-up actions.
This reduced manual effort for service agents and helped improve response consistency and resolution times.
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Employee Service AI Tools
Employee Service AI brought Salesforce automation to internal teams including HR, IT and Operations. Employees had the opportunity to request assistance, get information, or initiate workflows under AI-powered experiences.
Enabling internal use of service-based AI allowed organizations to simplify internal workflows as well as boost employee happiness in various departments.
