Top 20 Salesforce Consulting companies in India 2026
Salesforce is the most used CRM platform in the world. Some companies are using it to run their Salesforce, candidate pipeline, customer support, marketing automation, and analytics. However, having a successful Salesforce implementation requires technical expertise, precise configuration, and business workflow understanding. There are Salesforce consulting companies that step into this void and help your […]
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What Is LLM in Salesforce? Large Language Models Explained
Artificial intelligence in Salesforce has become almost invisible. Emails draft themselves, case notes turn into summaries, and questions get answered in plain language within seconds, without jumping across multiple screens. At the core of these experiences are Large Language Models (LLMs). An LLM in Salesforce enables systems to understand natural language, generate responses, and assist […]
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Salesforce Open CTI Retirement: Moving Towards Next-Gen Contact Centers with Agentforce
The enterprise software ecosystem is experiencing a profound shift in how customer communications are managed and resolved. Salesforce has officially placed its longstanding browser-based telephony integration into maintenance mode, setting a definitive shutdown date of February 28, 2028. For IT directors and service operations leaders, the Salesforce Open CTI end of life is a critical […]
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Advanced AMPscript Techniques for Dynamic Email Personalisation
Personalizing your emails isn’t just tacking the first name of your subscriber on the top anymore. Today, People want to receive customized emails based on their actions, interests, stage in customer journey, and current context at the right time. AMPscript empowers marketers to build very dynamic, data-driven emails that change at the time of send. […]
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The Agentic Contact Center: Bringing AI, CRM, and Channels Together
Customer service has evolved significantly over the last decade. Businesses now communicate with customers through many different platforms such as phone calls, live chat, messaging apps, and social media. Managing all these interactions efficiently can be difficult for traditional contact centres. The Agentic Contact Center is a modern approach that uses artificial intelligence (AI), automation, […]
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Exploring the Benefits of Salesforce Case Management Solutions
Customer expectations have never been higher. They want fast answers, straightforward communication and seamless service experiences, from any channel. According to industry surveys, more than 75% of customers want companies to respond within minutes, rather than hours. A separate report reveals that bad customer service is also one of the leading causes for customers not do business with […]
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Why Salesforce Email Sending Now Requires Domain Verification & DKIM (Complete Guide)
In the latest releases, Salesforce has taken email security to the next level. The simple act of sending emails from the platform now involves a more secure, multi-step setup process. With the introduction of Domain Verification & DKIM, Salesforce ensures that only trusted and authenticated domains can send emails, improving overall deliverability and security. If you […]
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Momentum Acquisition Confirmed by Salesforce in Definitive Agreement
Salesforce has signed an agreement to buy Momentum. Momentum is a platform that helps with conversations and making sure sales happen. This purchase will make Salesforce better at using intelligence. It will take conversations that are not organised like meetings and phone calls. Turn them into useful information. Momentums technology gets information from tools like […]
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