How to Enable an Agentforce Chatbot on Salesforce Experience Cloud Site?
Have you ever visited a customer portal and struggled to find the information you needed? Most users don’t want to search through multiple pages or submit support tickets for simple questions. They want immediate answers. This is where Agentforce becomes valuable. By connecting an Agentforce Service Agent to an Experience Cloud site, organizations can offer […]
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CRMJetty Salesforce Customer Portal Enhanced with Agentforce Integration
The Salesforce Customer portals were developed to allow customers quick access to support services and support requests. They had been plain self-service interfaces attached to CRM systems for many years. Nevertheless, customer expectations have increased, and service complexity has grown. Organisations are currently processing more requests and complex workflows. The non-dynamic portals do not keep […]
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Step-by-Step Guide to Creating a Custom Record Picker for LWR Sites
Lightning Web RuntimeFlwr (LWR) is Salesforce’s modern runtime engine for building Experience Cloud sites. It is optimised for performance, strict security boundaries, and scalable external access. Because of architectural differences between LWR and standard Lightning Experience, several Lightning components are not supported in LWR. One such component is lightning-record-picker. This component depends on Lightning Experience–specific […]
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The Agentic Contact Center: Bringing AI, CRM, and Channels Together
Customer service has evolved significantly over the last decade. Businesses now communicate with customers through many different platforms such as phone calls, live chat, messaging apps, and social media. Managing all these interactions efficiently can be difficult for traditional contact centres. The Agentic Contact Center is a modern approach that uses artificial intelligence (AI), automation, […]
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Salesforce Security with Twilio OTP Authentication (An Integration Salesforce-Twilio Saga)
In the era of the growing digital world, securing user authentication is very critical. OTP (One-Time Password) verification adds an extra layer of security to the data by ensuring that only the rightful user can access or submit that data. By integrating Twilio OTP with Salesforce, you can validate the user identity via mobile numbers […]
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How Custom CAPTCHA Enhances Security in Salesforce Environments
For public-facing Salesforce applications like Experience Cloud portals and Salesforce Sites, stopping automated bots from gaining access is a must. Custom CAPTCHA serves as a first barrier to entry, limiting access to the system to genuine users only. It prevents very simple bots from reaching layers of security such as OTP/recaptcha. Why Custom CAPTCHA is Important? […]
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Salesforce Makes a Bold Move: Agentforce Is Free Now for Some Customers
Salesforce is making headlines again in the AI space with a strategic move that signals aggressive adoption of autonomous agents. Recent reports suggest that Agentforce is free now for selected customers, marking a significant shift in how Salesforce is positioning its AI-powered platform in the competitive CRM landscape. What Is Agentforce? Before diving into the […]
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Exploring the Benefits of Salesforce Case Management Solutions
Customer expectations have never been higher. They want fast answers, straightforward communication and seamless service experiences, from any channel. According to industry surveys, more than 75% of customers want companies to respond within minutes, rather than hours. A separate report reveals that bad customer service is also one of the leading causes for customers not do business with […]
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