Why Salesforce Email Sending Now Requires Domain Verification & DKIM (Complete Guide)
In the latest releases, Salesforce has taken email security to the next level. The simple act of sending emails from the platform now involves a more secure, multi-step setup process. With the introduction of Domain Verification & DKIM, Salesforce ensures that only trusted and authenticated domains can send emails, improving overall deliverability and security. If you […]
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Advanced AMPscript Techniques for Dynamic Email Personalisation
Personalizing your emails isn’t just tacking the first name of your subscriber on the top anymore. Today, People want to receive customized emails based on their actions, interests, stage in customer journey, and current context at the right time. AMPscript empowers marketers to build very dynamic, data-driven emails that change at the time of send. […]
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How Salesforce Data Cloud Powers Agentforce for Smarter AI Agents
Artificial Intelligence is transforming how companies talk to customers. AI Agents can now automate tasks, analyse massive volumes of data and quickly respond. But as with all things artificial, the performance of these AI systems is heavily dependent on the quality and quantity of the data. This is where Data Cloud becomes important. It enables […]
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A Comprehensive Guide to Speeding Up Salesforce Code Reviews with AI
Waiting for a pull request review has become a daily part of life for most dev teams. In Salesforce projects, it becomes even more painful due to the complexity and high degree of customization of the environment. This is where code reviews using AI help streamline the process, reducing delays and improving overall efficiency. What […]
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How to Detect User IP Address in Salesforce Using Flow, Apex, and LWC
In public-facing Salesforce applications such as Experience Cloud portals, Salesforce Sites, and Screen Flows, capturing the user’s IP address plays an important role in security and tracking. IP Detection helps identify the user’s location and ensures better monitoring of incoming requests. It can also be used as an additional layer of validation before allowing users […]
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Salesforce Security with Twilio OTP Authentication (An Integration Salesforce-Twilio Saga)
In the era of the growing digital world, securing user authentication is very critical. OTP (One-Time Password) verification adds an extra layer of security to the data by ensuring that only the rightful user can access or submit that data. By integrating Twilio OTP with Salesforce, you can validate the user identity via mobile numbers […]
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The Agentic Contact Center: Bringing AI, CRM, and Channels Together
Customer service has evolved significantly over the last decade. Businesses now communicate with customers through many different platforms such as phone calls, live chat, messaging apps, and social media. Managing all these interactions efficiently can be difficult for traditional contact centres. The Agentic Contact Center is a modern approach that uses artificial intelligence (AI), automation, […]
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CRMJetty Salesforce Customer Portal Enhanced with Agentforce Integration
The Salesforce Customer portals were developed to allow customers quick access to support services and support requests. They had been plain self-service interfaces attached to CRM systems for many years. Nevertheless, customer expectations have increased, and service complexity has grown. Organisations are currently processing more requests and complex workflows. The non-dynamic portals do not keep […]
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